COVID-19: Animal Health Customers

As COVID-19 continues to spread across the globe and affects all areas of life, it is our duty to protect the health and wellbeing of our employees, customers and the animals that we all care for. It is the highest priority for us to continue to supply our customers with the products and services they need. Here we offer an update on our current activities.

We understand that many of our customers in affected countries are experiencing challenges in caring for animals and ensuring business continuity. We want to assure our customers of our continued support. Our field forces continue to be available for appointments, meetings, advice and support via remote channels including phone, email, video meetings, and where allowed and safe, they conduct face-to-face visits. 

To support our customers in the current situation, we are dedicating additional time and resources to offer remote digital communication platforms to more customers. A concrete example of this is our proprietary PetPro Connect digital platform. It lets veterinarians and pet owners communicate by text and video. It also lets pet owners schedule appointments, access medical records and submit refill and rebate requests to veterinary clinics. The PetPro Connect app is being rolled out in the US and we are planning to offer it to pet owners and vets in more markets in the coming months. Read more about the app here: https://www.petproconnect.com/

Across the global markets, more governments are re-opening or making plans to re-open public life and we expect to be able to follow this development in terms of customer visits. We will do this on a state by state basis and always as sanctioned by relevant governmental authorities. We are happy to say that in China our office staff has returned to the office, domestic travel is back to normal and 30 percent of our customer visits are now conducted face-to-face.

All of our manufacturing sites are operational with appropriate safety measures in place. A few of them have adjusted their activity levels, mainly for two reasons: 1) due to COVID-19 related shortages of sourced materials specific for a few products, and 2) due to restricted access to the facilities for some workers in accordance with company and authority guidelines and to ensure that we protect the health of the workers and the community. All of our Contract Manufacturing Operations are operational except for one, which is seeing supply issues related to COVID-19. In case of local supply issues, we will communicate these to customers in the specific countries via the appropriate channels.

If you have questions or need support, please reach out to your local representative or local Boehringer Ingelheim Animal Health office. You can also contact us here: https://www.boehringer-ingelheim.com/contact-form

We commit to remaining your trusted partner as we work our way through this crisis together. 

Boehringer Ingelheim Animal Health

You can find more information about our Animal Health business unit here: https://www.boehringer-ingelheim.com/animal-health/about-animal-health-business-unit